FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. HOW MUCH DO YOU CHARGE FOR TRAVEL?
Lollipop-up is based in Newcastle-Upon-Tyne and we offer free travel to venues within a 30 mile radius of the city centre. Extra Mileage is charged at £0.45p Per Mile. We use Newcastle's Civic Centre as the starting point to calculate the travelling distance.
Click on ‘Directions’ and enter your venue location to see if you qualify for free travel. We use the Google Maps preferred driving route distance to calculate your travel costs. (If you don't see Directions, rotate your screen or click on “View Larger Map”)
2. HOW MUCH DEPOSIT DO I NEED TO PAY?
We request a 25% non-refundable booking fee to secure your chosen date. For example, if you choose Lollipop-up's standard package, costing £295, you would need to pay a deposit of £73.75. The remaining balance would need to be paid at least 14 days before the event. We will give you payment details as part of the booking process.
3. WHAT ARE IDLE HOURS FOR?
Sometimes it might not be possible to set up or take down Lollipop-up directly before or after your hire time. In these cases, we charge for the hours that we are idle. We always arrive at least one hour before our hire time starts to get everything set up and ship shape. This hour is not counted as an idle hour. For example, if you require us to be set up by 3pm we would need to arrive at 2pm at the latest. If your hire time doesn’t start until 6pm, we would be idle between 3pm and 6pm. Therefore, we would charge for 3 idle hours on top of the hire cost. Idle hours are charged at £20 per hour.
4. WHEN WOULD YOU CHARGE FOR ACCOMMODATION?
We would only ever charge for accommodation if getting home would mean a long drive late at night. The need for accommodation can only be assessed on a per event basis so this would need to be discussed with you before booking. Accommodation charges are based on the cost of a Travelodge/ Premier Inn near to the venue.
5. HOW MUCH SPACE DO YOU NEED?
For our standard package, Lollipop-up requires a space at least 3.5m x 5m and at least 3m high. Provided in your standard package are lots of exciting props and accessories, a clothes rail of jackets, waistcoats and shawls, a mirror for you to check how you’re looking and a sign with instructions for your guests. So we really do need plenty of space to fit it all in! If you are worried about space for your event then the standard package may not be for you. Please get in touch via our enquiries page to discuss further options and we will do our very best to tailor Lollipop-up to your needs.
6. HOW MUCH POWER DO YOU NEED?
All we require is access to a single wall socket. We carry a multi-plug extension cable reel with us wherever we go.
7. HOW LONG DOES IT TAKE YOU TO SET UP AND TAKE DOWN?
Depending on your venue it can take up to 50 minutes to set up, so we will need to arrive on site at least one hour before your hire time is due to start. This set up time is not counted as part of your hire period. Disassembly of Lollipop-up usually takes around 30-40 minutes and again this is not counted as part of your hire period.
8. DO YOU PROVIDE COSTUMES AS WELL AS PROPS?
We provide a clothes rail of costume items such as jackets and waistcoats that you can wear over your clothes. We also provide a wide selection of hats and accessories such as shawls, ties and masks alongside our hand-held prop selection.
9. DO YOU PRINT IMAGES FOR GUESTS TO TAKE AWAY WITH THEM?
At the moment, we do not provide guests with instant printed photographs. Instead we upload all the images we take onto our Facebook page for guests to tag themselves in. Find us on Facebook here. The advantage of this is that the images are tastefully edited to their full potential by our photographer before being uploaded. Guests are free to download and share these images.
10. DO WE GET A DIGITAL COPY OF ALL THE IMAGES YOU TAKE?
Yes, if you hire us for an event, you will receive high quality digital copies of all the images we take on a USB stick, which we will send to you through the post.
11. FULL TERMS AND CONDITIONS
To view our full terms and conditions - click here
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